Corona Policy 5th Jan 2021
On Tues 5th Jan
The shop will not be open to walk in customers for the foreseeable future, this will not stop us taking orders and dispatching goods. You can still drop off & pick up. Customers cannot book an appointment during the Lockdown.
We currently back to normal delivery with Shop Orders We always email you the day we post, Orders not requiring any work is normally dispatched with 24hrs from us taking your order and with Next Day we do try to ship the same day as we take the order.
Please Note Royal Mail have delays and the Option to use this service is taking up to a week to delivery once posted we will update this as required. If you cannot wait this period please use our DHL Option this is £10 and normally offers a next day delivery in England with Scotland normally 2 days. We do not offer compensation if you do not get next day delivery but DHL will always text you with the recorded pick up from our Shop and the next day an expected delivery slot this can be the following day. for this reason we need a Mobile number for DHL to offer this service
Our Fitters are currently working with 48hrs as an expected order for work to be completed.
Then Your Delivery Choice
Royal Mail have been taking up to a week, we have not yet during this period lost not 1 parcel. All our parcels are tracked & we email you with your tracking details on the evening we take your parcel to the Post Office. The tracking number basically tells you when the post office accepts your parcel and the next time it updates is when the postie, at your end, signs on your behalf.
We now use DHL for next Day delivery they text you when the have collected your parcel from the shop & the very next day text you again with a 1 hour delivery slot if this is not suitable you can contact them and arrange a different delivery date.
You can contact me on my phone at any reasonable time between 10am – 8pm
7 Days a week to place Orders and discuss any queries.
0755 7126 651 MOBILE
0114 3216 160 This Shop Line and is diverted and goes direct to the mobile number at no extra cost to yourself 24 /7 I will send you a text if using a Mobile and normally call you straight back
From 2nd Jan Shop is Open to Telephone Orders please use 0114 3216 160 as the main number
I can answer most questions and you should direct any questions to the above numbers but if I am not at the shop I do not have access to our Data Base so cannot give updates on your order.
We prefer any orders to be done via our Web site using the link from our web site .
We are posting parcels Mon – Fri now
This is a testing time and we would prefer to keep open during this period this can change in an instance so please check using this page for updates.
Please Stay Safe
Neil Bishop Owner
Olivia’s Trains Ltd