Sheffield Based- Since 2008.

Unless stated all items are OO Gauge (1:76)
(+44) 0114 3216 160.
(+44) 0114 2647 449.
         0 755 7126 651.
Email: support@oliviastrains.com
Skype Us
Mon - Fri- 09:00 - 17:00 / Sat- 09:00 - 16:00.

Olivia’s Trains Postage & Packaging Price Guide.

We use Royal Mail or DHL for all our postage requirements.

New P&P Cost UK & International From July 2020

£6 Royal Mail upto 10kg (Recorded Delivery 2-5 days) from postal Date
£10 DHL Next Day Delivery upto 10kg (from pick up schedule)

International Charges

£20 DHL upto 2kg insured to £300
£30 DHL Insured to £800
Over 2kg we will discuss the weight & insured value on a per order valuation

Recorded Delivery with Royal Mail:

£2 – Small & £3 Large Letters
£6 – Recorded Delivery up to 10Kg.

Recorded Delivery Takes approximately 2-5 working days from notification from our dispatch department. But during Covid 19 this is extending to 2 weeks
A signature is required upon receipt. During Covid 19 this is not been requested but the postie will make a note it has been delivered

Please note if you have ordered work to be done to your Models the work needs to go through our workshops and you will only be notified of dispatch once it has been tested by our Production Manager that every thing is working and checked. This then goes to our dispatch area & normally posted that same day. Our dispatch department then sends you a confirmation email with tracking details of the parcel & a link in the email to track the parcel.
If you use this link all it will state it has been accepted at the Post Office on that date.

No other update is normally shown on this website unless they attempt to delivery it. Normally they would leave you a card stating so but we have occasions where customers state they have not had a card left. If this is the case then reading Royal Mails Web Site will indicate it has been attempted to be delivered. You then have the choice to request it be re delivered or you can go along to the sorting office with proof of your identity and collect it yourself. Please take the card with you.

DHL Deliveriers.

After your parcel have been packaged we input some of your information into the DHL system this is your address details with your mobile number or email address if you prefer to have a email. You then will get a series of text or email messages from DHL informing you of your parcels progress. This company comes with a great reputation and handles your parcel all themselves throughout it journey especially internationally and not 3rd parties,we have found during our trials with them that UK is next day delivery and International within 4 days.
We deduct UK VAT for countries outside the EU Zones and any tax charges you will need to pay you will be requested to pay prior to delivery with DHL.

Returns Policy

If for any need you want to return an item, please use the packing it was delivered in making sure you enclose it how it was packed inside the box. Please use Royal Mail 2nd Class only, all you require is proof of postage which the Post Office will issue with any transaction, we cover any insured loss in your return of the parcel

For more information contact us on 0114 2647 449 or email support@oliviastrains.com