Olivia's Trains DCC Specialists

Tele: 0114 2647 449 During Shop Hours

• Bachmann |
• Heljan |
• Hornby |
• Limited Edition Diesel |
• Controllers

Terms and conditions below do not affect your statutory rights.

1. Special Delivery Is Guranteed (By Royal Mail) For Next Day Delivery After Despatch, Not From Order Date, We Will endeavour To Post Same Day.
2. We will never commit to a guaranteed delivery deadline. While we can promise to despatch on time, we cannot promise a specific delivery date.
3. If a parcel has to be redelivered due to customer error then another delivery charge will be made.
4. We do not offer any guaranteed delivery times and we do not offer any compensation for a delay if this is out of our control.
5. Most items are brand new however; we specialise in rare and limited editions, as such they may not be brand new, we pride ourselves that these products are in excellent condition, they come with a 3 month guarantee (excluding commissioned work warranty)
6. Limited Editions are Not guaranteed to come with the certificate.
7. Prices are subject to change due to Taxation Changes or production price changes.
8. We reserve the right not to supply and to do so without providing any explanation.
9. All commissions require full payment before the work is undertaken; charges will be incurred if subsequent orders are cancelled before delivery.
10. If sending an item for work, we request removing loose detailing/ paperwork etc. We cannot be held responsible for these items becoming lost or damaged.
11. Additional Services (Tail Lamp Modification/ Working Oil Lamps) Require The Locomotive to be sound fitted, this is due to the work involved.
12. All prices include VAT where applicable.
13. Some pictures are for illustration purposes only to show an example of the product. This is stated on the product description.
14. We will refund any money due to you within 30 days of receipt of the returned item, only when this has been agreed previously.
15. Any postal charges & service charges are not refundable.
16. Any complaints must be done within 7 days of receipt of the item; complaints must be documented via e-mail to oliviastrains@blueyonder.co.uk
17. All commission work undertaken has a warranty of 1 year; this does not cover customer negligence or manufacturers faults.
18. Work undertaken to repair faults caused by customer are NOT under warranty and will incur charges for repair and postage.
19. Olivia’s Trains are not held responsible for manufacturer's defects/ faults or customer negligence; we can repair these at cost to the customer.
20. All goods are shipped via Royal Mail unless requested otherwise.
21. All goods are sent via a recorded delivery as proof of postage.
22. We Cannot be held responsible for Delays caused by postage.
23. Our recorded/ special delivery service comes with the minimum insurance value as specified by Royal Mail.
24. It is the customer’s responsibility to claim any lost items caused by royal mail.
25. Additional insurance if required must be specified by the customer and paid for.
26. Olivia’s Trains is not held responsible for loss/ damage caused during postage.
27. We are unable to refund or replace items until they are received by ourselves - you are advised to insure the parcel.
28. We will repair/ replace faulty items if necessary.
29. Items returned for a refund will incur an administration charge for commissioned work done.
30. Refunds will not cover services/ additional work e.g. sound fitting.
31. Olivia's Trains is not responsible for paying the customer return P&P.
32. If returned item is found to be without fault, we will contact the customer and will require payment for return postage.
33. All information is collected lawfully and in accordance with the Data Protection Act 1998. Information is for the use of Olivia's Trains in operating our retail business and is used solely for this purpose. In accordance with the Privacy & Electronic Communications Act - "We do not send random marketing emails to personal email addresses (spam) we use e-mail addresses to inform the customer of changes & despatch. If you do not wish for details to be retained. Please inform us.
34. We require certain data- Name, Address & product purchased for database/ warranty reasons.
35. Repairs to Faults/ Damage caused by the customer removing the body (after specialist work done) will be chargeable.

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